Gowrie Training & Consultancy Fee Policy

Rationale

This Policy and Procedure is intended to ensure that all stakeholders have accurate and transparent information regarding registration and fees.

Aim

To ensure a consistent and transparent approach.

Registration and Payment – Events

  • GST is applicable on all non-accredited events.
  • Gowrie Training & Consultancy utilise an online event platform.
  • Any credit card fees are payable by the credit card holder.
  • When requesting an invoice payment to Gowrie Training & Consultancy, a 2.5% fee per booking is applicable. (For events over $200 per person a maximum booking fee of $5.00 applies.
  • You will receive confirmation through our online event platform or Gowrie Training & Consultancy email of your registration.
  • Payment is due within 14 days of invoice being issued and/or prior to the scheduled event unless a payment plan has been agreed to.
  • If a Tax Invoice is received and the service/individual believes this is in dispute, please contact Gowrie Training & Consultancy immediately to discuss.
  • Payments 7 days overdue will incur a 10% administration fee.
  • Payments 14 days overdue will be referred to our debt collection agency and you are responsible for the additional charges incurred.
  • If you are experiencing difficulty in paying your invoice, please contact Gowrie Training & Consultancy immediately to discuss payment plan options.

Payment is required by the due date and/or prior to the scheduled event. 

Monies cannot be collected at events unless otherwise stated.

Refunds and cancellations

Gowrie Training & Consultancy will make every effort to ensure scheduled events occur, however we reserve the right to cancel or alter arrangements.  If an event is cancelled, we will advise services and arrange a refund.  If you are unable to attend an event for any reason you may send another person from your service.

If you wish to cancel completely, please advise us by email at least five (5) working days in advance.  A refund of the fee will be made less $10 to cover the cost of administration.

If a cancellation is received less than five (5) working days notice, or you do not attend, a refund will not be provided, and the full fee will be incurred.

In House Training & Consultations

An initial quotation will be provided. This is based on the structure and scope of the training, travel and accommodation requirements.

Quotations are based on a maximum group number of 15. Please advise if participant numbers are above 15 so as an accurate quotation can be provided.

Quotations remain valid for 30 days.

Once confirmation is received, Gowrie Training & Consultancy will issue you with a confirmation form to sign and return.

Either Gowrie Training & Consultancy or the service may terminate this Agreement by giving the other party 15 working days’ notice in writing of their intention to terminate.

In the event of cancellation/postponement by the client within 10 working days’ notice of the scheduled training, the service will be liable for 50% of the scheduled fee as outlined in the confirmation agreement.

In the event of cancellation/postponement by the service within 48 hours of the scheduled training, the service will be liable for 100% of the professional learning fee

  • Payment is due within 14 days of invoice being issued and/or prior to the scheduled event unless a payment plan has been confirmed.
  • If a Tax Invoice is received and the service/individual believes this is in dispute, please contact Gowrie Training & Consultancy immediately to discuss.
  • Payments 7 days overdue will incur a 10% administration fee.
  • Payments 14 days overdue will be referred to our debt collection agency and you are responsible for the additional charges incurred.
  • If you are experiencing difficulty paying your invoice, please contact Gowrie Training & Consultancy immediately to discuss payment plan options.

Resource Development

Quotation provided and valid for 30 days.

Preferred Client

Gowrie Training & Consultancy develops Preferred Client plans that include discounts and value-added services. Contact the Gowrie Training & Consultancy Manager to discuss how this works and can benefit your service/setting.

*Please refer to the RTO (Registered Training Organisation) fee policy and schedule for the costs of accredited training and services.

 

November 2018
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